Support Ticket Template - AI Chatbot for Ticket Management
Automate ticket creation and handling with an AI support ticket bot. Our template covers classification, prioritisation, routing and status updates via OpenClaw.
A support ticket bot receives complaints, questions and issues, automatically classifies them, assigns a priority and creates a structured ticket in your helpdesk system. This template includes flows for capturing problem descriptions, categorising issues (technical, billing, account), assigning to the right team, providing status updates and closing tickets after resolution.
Variations
Automatic Ticket Intake Bot
Collects all required information from the customer via conversation and automatically creates a complete ticket with category, priority and description.
Best for: Suited for businesses that want to eliminate manual ticket entry and improve the data quality of tickets.
Triage & Routing Bot
Assesses the urgency of each issue, assigns a priority (low, medium, high, critical) and routes the ticket to the right team or specialist.
Best for: Ideal for support departments with multiple teams where correct ticket routing determines response time.
Self-Service Resolution Bot
Attempts to resolve the issue first with step-by-step instructions. Only creates a ticket if the self-service solution does not work.
Best for: Perfect for organisations that want to reduce ticket volume by helping customers resolve known issues themselves first.
How to use
Step 1: Import the Support Ticket template in OpenClaw. Step 2: Connect your helpdesk system (Zendesk, Freshdesk, Intercom) via the integration module. Step 3: Define your ticket categories and sub-categories (technical, billing, account, feature request). Step 4: Configure the prioritisation logic: which criteria determine whether a ticket is low, medium, high or critical. Step 5: Set routing rules: which team receives which type of ticket. Step 6: Configure automatic status updates so customers know when their ticket is being worked on. Step 7: Test the full ticket creation process and activate the bot.
Frequently asked questions
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