Internal Helpdesk Template - AI Chatbot for IT Support
Reduce the workload on your IT department with an internal helpdesk bot. Our template covers password resets, software installation, VPN help and ticket creation.
An internal helpdesk bot answers common IT questions from employees, guides them through standard procedures and automatically creates tickets for complex issues. This template includes flows for password resets, software installation instructions, VPN configuration, printer problems and access rights. The bot reduces calls and emails to the IT department by 40-60%.
Variations
IT Self-Service Bot
Guides employees through common IT tasks such as password resets, software downloads and configuring email on mobile devices.
Best for: Suited for organisations with 50+ employees that want to reduce pressure on the IT helpdesk with self-service solutions.
Ticket & Escalation Bot
Automatically classifies IT issues, creates tickets in the ITSM system and escalates urgent problems to the right specialist.
Best for: Ideal for larger IT departments that want to streamline their ticket workflow and reduce response times.
Knowledge Base Assistant Bot
Searches the internal IT knowledge base and presents relevant articles, guides and video tutorials in response to employee questions.
Best for: Perfect for organisations with an extensive knowledge base that is under-utilised because employees do not search it themselves.
How to use
Step 1: Import the Internal Helpdesk template in OpenClaw. Step 2: Upload your existing IT knowledge base, FAQ documents and standard operating procedures. Step 3: Configure the category structure for IT issues (hardware, software, network, access, etc.). Step 4: Connect your ITSM system (ServiceNow, Jira Service Management, Freshdesk) for automatic ticket creation. Step 5: Set escalation rules based on urgency and issue type. Step 6: Test the bot with common IT scenarios from an employee perspective. Step 7: Launch the bot via your internal communication channel (Slack, Teams or intranet).
Frequently asked questions
Related articles
Customer Service Bot Template - Set Up an AI Support Chatbot
Configure an AI chatbot for customer service with our ready-made template. Includes greetings, complaint handling, returns and escalation flows. Ready to use in OpenClaw.
FAQ Bot Template - AI Chatbot for Frequently Asked Questions
Build a smart FAQ chatbot with our template. Automatically answers common questions, learns from conversations and reduces the workload on your support team.
Appointment Bot Template - AI Chatbot for Booking Appointments
Let customers book appointments via an AI chatbot. Our template includes calendar integration, availability checks, reminders and automatic confirmations.
OpenClaw for IT Services
Discover how an AI chatbot via OpenClaw helps IT companies. Automate first-line support, answer technical questions, and reduce helpdesk pressure — 24/7.