Can the appointment bot connect to my existing calendar?

Yes, the template supports integration with Google Calendar, Microsoft Outlook and Calendly. Once connected, appointments are automatically synced and double bookings are prevented.

Does the bot automatically send reminders to customers?

Yes, you can configure when the bot sends reminders via email or WhatsApp. By default, reminders are sent 24 hours and 1 hour before the appointment, but this is fully customisable.

Can the customer reschedule or cancel via the bot?

Absolutely. The bot offers the option to reschedule to a different time slot or cancel. Any cancellation rules and deadlines can be configured in the template.

Appointment Bot Template - AI Chatbot for Booking Appointments

Let customers book appointments via an AI chatbot. Our template includes calendar integration, availability checks, reminders and automatic confirmations.

An appointment bot lets customers book appointments 24/7 without calling. This template includes prompts for retrieving available time slots, confirming the appointment, sending reminders and handling changes or cancellations. The bot syncs with your calendar (Google Calendar, Outlook, Calendly) to prevent double bookings.

Variations

Basic Appointment Bot

Shows available time slots, lets the customer choose and sends a confirmation email with the appointment details.

Best for: Suited for consultancies, coaches and freelancers who want a simple way to let clients book appointments.

Medical Appointment Bot

Designed for healthcare providers with triage functionality, patient identification and connection to the practice management system.

Best for: Ideal for GP practices, dentists and specialists who want to offer patients a low-barrier way to schedule appointments.

Team Appointment Bot

Automatically distributes appointments across multiple team members based on availability, expertise and workload.

Best for: Perfect for teams with multiple advisors or specialists where the bot matches the right person to the right customer.

Reminder & Follow-up Bot

Sends automatic reminders before the appointment, asks for feedback afterwards and schedules follow-up appointments.

Best for: Suited for businesses that want to reduce no-shows and strengthen customer relationships through proactive follow-up.

How to use

Step 1: Open OpenClaw and import the Appointment Bot template. Step 2: Connect your calendar (Google Calendar, Outlook or Calendly) via the integration module. Step 3: Define your available time slots, including working days, times and duration per appointment type. Step 4: Customise the greeting and confirmation messages with your company information. Step 5: Configure the reminder flow: set when and how often the bot sends reminders (e.g. 24 hours and 1 hour before the appointment). Step 6: Set rules for changes and cancellations, including a deadline for free cancellation. Step 7: Test the full booking process and publish the bot.

Frequently asked questions

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