OpenClaw for Retail
Discover how an AI chatbot via OpenClaw helps retailers. Answer customer questions about products, stores, and stock automatically and improve the in-store and online experience.
Retailers face a dual challenge: customers expect a personal, helpful experience both online and in-store, but staff is scarce and pressure on customer service teams is increasing. Questions about product availability, store hours, return policies, and complaints come through every conceivable channel — website, WhatsApp, social media, and phone. An AI chatbot via OpenClaw gives retailers a scalable solution: an intelligent assistant that provides product advice, shows per-store stock information, handles return queries, and shares loyalty programme details — consistently across all channels.
Pain points
- Customers leaving the store or closing the webshop because they cannot get a quick answer to product questions
- Customer service teams answering the same questions about opening hours, return policies, and store times — hundreds of times per week
- Lack of personalised product advice online that in-store staff can provide but is not scalable
- Inconsistent customer experience between online channels, physical stores, and social media
- Customers wanting to check stock at a specific store but unable to find this information quickly
Our solutions
- AI chatbot guiding customers in choosing the right product based on their needs and preferences
- Automated answering of FAQs about return policies, opening hours, warranties, and loyalty programmes
- Per-store stock checker showing customers whether a product is available at their nearest location
- Omnichannel chatbot delivering the same quality service via website, WhatsApp, Instagram, and Facebook Messenger
- Proactive customer outreach with personalised offers and product launches via the chatbot
Benefits
- Up to 25% higher conversion through personal product advice directly in the chat during browsing
- Drastic reduction in repetitive customer service queries so your team can focus on complex cases
- Consistent brand experience across all channels through one centrally trained chatbot
- Higher customer loyalty through proactive, personalised communication via chat
- More footfall to physical stores through real-time stock information per location
Technologies
Frequently asked questions
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