OpenClaw for Logistics
Discover how an AI chatbot via OpenClaw helps logistics companies. Automate shipment enquiries, delivery times, and track & trace — giving customers 24/7 insight into their deliveries.
Logistics companies — from parcel couriers to international freight forwarders — are bombarded daily with the same questions: where is my package? When will it be delivered? Can I change the delivery address? These repetitive queries cost customer service teams enormous amounts of time while customers grow increasingly impatient. An AI chatbot via OpenClaw connects directly to your track & trace system and gives customers real-time answers about their shipments — 24 hours a day, without wait times. Additionally, the chatbot handles complaints, processes changes, and answers questions about rates and delivery times.
Pain points
- Customer service overwhelmed with "where is my package" questions that account for up to 60% of all contacts
- Customers frustrated by long wait times for simple track & trace information they should be able to look up themselves
- Manual processing of address changes, delivery time adjustments, and return shipments that is error-prone
- B2B clients needing insight into shipment status and expected delivery times outside office hours
- Multilingual communication with international clients who have complex customs and shipping questions
Our solutions
- AI chatbot connected to your TMS/track & trace system providing customers real-time shipment information based on order or tracking number
- Automated processing of address changes, delivery time adjustments, and return requests directly in the chat
- Proactive status updates via chat informing customers before they reach out about delays
- 24/7 available B2B service desk giving business clients insight into shipments, ETAs, and invoicing
- Multilingual chatbot serving international clients and answering customs-related questions
Benefits
- Up to 60% reduction in customer service tickets through automatic answering of track & trace questions
- Higher customer satisfaction through instant answers without wait times — day and night
- Fewer errors in address changes and return shipments through structured chatbot flows
- Lower operational costs for customer service while service levels increase
- Better client retention through proactive communication about delays and exceptions
Technologies
Frequently asked questions
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