OpenClaw for Technical Support - AI that Solves Technical Problems

Technical support is often the busiest and most expensive department in a company. Users expect fast solutions, but Level 1 support resolves only 40% of tickets on first contact. OpenClaw increases this percentage by diagnosing technical problems, offering step-by-step solutions, and only escalating complex issues to human experts — complete with diagnostic data.

Software company with 2,000+ users

A SaaS company with 2,000 business users implemented OpenClaw as first-line support. The chatbot diagnoses login problems, configuration errors, and integration issues through targeted questions and provides step-by-step solutions. First-contact resolution rate increased from 42% to 71%.

• Structured diagnostics via decision tree logic combined with AI analysis
• Step-by-step solutions with screenshots and video links for visual guidance
• Automatic ticket creation with diagnostic data when escalating to Level 2

Internet provider with outage queries

An internet provider used OpenClaw to automate outage diagnosis. The chatbot checks for known outages in the postal code area, guides users through equipment restarts, and escalates to a technician when remote diagnosis is insufficient.

• Automatic outage check per postal code area and time of report
• Step-by-step reset instructions for routers and modems with visual aids
• Technician visit scheduling with pre-diagnosis and address details for complex issues

Hardware manufacturer with warranty claims

A network equipment manufacturer deployed OpenClaw for technical support and warranty handling. The chatbot assists with firmware updates, configuration, and diagnostics. For defective hardware, it automatically checks warranty status and creates an RMA.

• Firmware update guidance with compatibility check and step-by-step instructions
• Automatic warranty verification based on serial number and proof of purchase
• RMA creation with diagnostic report and expected turnaround time

Key takeaways

• OpenClaw increases first-contact resolution from 40% to 70%+ through structured diagnosis and smart solutions.
• Automatic outage detection per region prevents users from individually contacting support for known issues.
• Escalations to Level 2 contain complete diagnostic data, reducing resolution time by 40%.

How OpenClaw Installeren can help

OpenClaw Installeren builds a technical support chatbot based on your product documentation, knowledge base, and known issues. We integrate with your ticketing and monitoring system for a complete support experience.