FAQ Bot Template - AI Chatbot for Frequently Asked Questions
Build a smart FAQ chatbot with our template. Automatically answers common questions, learns from conversations and reduces the workload on your support team.
An FAQ bot answers the most common questions about your product, service or organisation fully automatically. This template features smart question recognition that understands variations and synonyms, categorisation of questions by topic, fallback answers when the bot does not know the answer, and a feedback loop that lets the bot continuously improve based on customer satisfaction.
Variations
Simple FAQ Bot
Answers a fixed list of 20-50 frequently asked questions with pre-written responses and links to relevant pages.
Best for: Suited for small businesses or startups that want to launch a basic FAQ bot quickly with minimal configuration.
Intelligent AI FAQ Bot
Uses AI to interpret questions even when phrased differently than expected, and generates dynamic answers from your knowledge base.
Best for: Ideal for companies with an extensive knowledge base that want the bot to handle unexpected or complex questions as well.
Multilingual FAQ Bot
Automatically detects the visitor's language and answers questions in Dutch, English, German or French.
Best for: Perfect for international businesses or organisations with a multilingual customer base that want a single bot for all languages.
How to use
Step 1: Go to the OpenClaw dashboard and select "Import New Template". Step 2: Choose the FAQ Bot template and select the variant that fits your needs. Step 3: Add your frequently asked questions by entering them manually or uploading an existing FAQ document. Step 4: Configure the categories in which questions are grouped (e.g. "Orders", "Returns", "Account"). Step 5: Set a fallback message for questions the bot cannot answer, including the option to transfer to a human agent. Step 6: Enable the feedback feature so visitors can indicate whether the answer was helpful. Step 7: Test all FAQ scenarios and publish the bot.
Frequently asked questions
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