OpenClaw for IT Services
Discover how an AI chatbot via OpenClaw helps IT companies. Automate first-line support, answer technical questions, and reduce helpdesk pressure — 24/7.
IT service providers — from managed service providers to software companies — face a daily flood of support requests. Password resets, VPN issues, printer errors, software licence queries, and "I can't log in" make up the lion's share of helpdesk tickets. These first-line questions are simple but time-consuming, keeping your engineers away from complex, valuable work. An AI chatbot via OpenClaw takes over this first-line support: it answers technical FAQs, guides users through troubleshooting steps, creates tickets in your ITSM system, and escalates to the right engineer when the issue is more complex.
Pain points
- Helpdesk engineers spending 60-70% of their time on simple, repetitive first-line tickets
- Users experiencing IT problems outside office hours with no immediate help available
- High ticket volume leading to long wait times and low customer satisfaction for SLA clients
- Inconsistent troubleshooting because different engineers solve the same problems in different ways
- Support operation that is difficult to scale with the number of clients without proportionally more staff
Our solutions
- AI chatbot answering first-line technical questions and guiding users through step-by-step troubleshooting
- Automated ticket creation in your ITSM system (ServiceNow, Jira, Freshdesk) with all necessary information collected in the chat
- 24/7 available IT support helping users with password resets, VPN configuration, software issues, and more
- Smart escalation to the right engineer based on problem category, urgency, and availability
- Knowledge base integration training the chatbot on your existing documentation, KB articles, and resolution protocols
Benefits
- Up to 50% reduction in first-line helpdesk tickets through automatic resolution of common problems
- Engineers get more time for complex, valuable work instead of password resets and printer issues
- 24/7 IT support without extra night shifts or weekend staff — immediate impact on SLA compliance
- Consistent troubleshooting quality because the chatbot always follows the same proven resolution protocols
- Scalable support operation that grows with your client base without proportionally higher staffing costs
Technologies
Frequently asked questions
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