OpenClaw for Government
Discover how an AI chatbot via OpenClaw helps municipalities and government organisations. Answer citizen questions automatically, reduce wait times, and improve digital public services.
Municipalities and government organisations face thousands of citizen enquiries daily: about passports, permits, waste collection, parking permits, social services, and more. Citizens increasingly expect instant answers via digital channels, but the reality is often a busy phone line, long queues at the counter, and a website that is difficult to navigate. An AI chatbot via OpenClaw helps government organisations modernise their digital services: citizens get immediate answers to their questions, are guided through application processes, and are routed to the right department — 24 hours a day, 7 days a week, in plain language.
Pain points
- Overwhelmed phone lines and counters with long wait times for citizens who have simple information queries
- Complex government websites where citizens struggle to find the right information or form
- Citizens unable to get answers outside town hall opening hours
- Multilingual population struggling to understand government processes and forms in the local language
- High volume of repetitive questions (opening hours, waste calendar, permit procedures) keeping staff from complex work
Our solutions
- AI chatbot answering citizen questions about passports, permits, waste, parking, taxes, and more — available 24/7
- Interactive process assistant guiding citizens step by step through application procedures and helping them find the right form
- Multilingual chatbot serving citizens in their own language — essential for inclusive public services
- Smart routing to the right counter, department, or phone number when personal contact is needed
- Proactive information about regulation changes, collection schedules, and local events via chat notifications
Benefits
- Up to 50% fewer phone calls and counter visits through automatic answering of common citizen questions
- Higher citizen satisfaction through instant answers without wait times — outside office hours too
- More inclusive services through multilingual communication and plain language without bureaucratic jargon
- Staff get more time for complex casework instead of repetitive information queries
- Better digital accessibility matching the expectations of the modern citizen
Technologies
Frequently asked questions
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